THE HELP DESK
A little help.
Back to play.
Quick answers for the little things.
A real person for everything else.
MAHJONG / COMMON QUESTIONS
Does Mahjong need an internet connection?
No. After installation, the game, tutorial, settings, hints and saved games work offline. Downloading the app and its updates requires a connection.
Why can two different flower or season tiles match?
Flowers form one matching group, and seasons form another. Any two flowers can be paired; any two seasons can be paired. A flower cannot match a season. Turn on the visual guides in Settings for a small reminder on these tiles.
Why can’t I select a tile?
A playable tile must have no tile on top of it and at least one open horizontal side (left or right). If both sides are blocked, remove neighbouring tiles first.
How do I continue my game?
Choose Continue on the welcome screen. Your current game is saved automatically on that device. Starting a new full game replaces the previous game.
Can I move my saved game to another device?
The app does not provide an account or cloud-sync service. Saves and settings live on your device. Any device backup or transfer is managed separately by your operating system.
How do I change the flower and season guides?
Open Settings from the welcome screen or the gear icon during a game. You can switch the guides off or choose whether the original marking or the guide is larger.
How do I remove saved game data?
Starting a new game replaces the current board. To remove all app data, delete the app and its data through your device settings. On Android you can also clear the app’s storage. Offloading an iOS app may keep its data; use Delete App to remove it. Device backups are managed separately.
Is the whole game free?
Yes. The game, hints, undo, tutorial and settings are all free. There are no ads, subscriptions or paid extras.
Where can I download the app?
Mahjong Solitaire is being prepared for release. Official App Store and Google Play links will appear on our Mahjong page when it is available.
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